Refund Policy

Flosswell Refund Policy (Digital Products)

Last updated: 29 May 2026

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This Refund Policy applies to all digital products purchased from Flosswell, including templates, toolkits, resources, and any current or future digital services or applications.

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1. Digital products and instant access

All Flosswell products are digital and delivered electronically.

Once a product has been purchased and delivered (including via download link, email access, or platform access), it is considered “accessed” regardless of whether the files have been downloaded or opened.

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Because of the nature of digital products, refunds are generally not available once access has been granted.

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2. No change of mind refunds

We do not provide refunds for:

• change of mind

• incorrect purchase

• failure to read product descriptions

• expectations not aligning with product design after purchase

• lack of use or perceived lack of need after purchase

We strongly encourage customers to review product descriptions carefully before purchasing.

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3. Australian Consumer Law

Nothing in this Refund Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL).

You may be entitled to a remedy (such as a refund, replacement, or repair) if a product:

• has a major fault or defect

• is significantly different from its description

• cannot be accessed or used as intended due to an issue caused by Flosswell

Where a valid consumer guarantee claim applies, we will assess and resolve the issue in accordance with applicable law.

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4. Eligible refund scenarios (limited cases)

Refunds or replacements may be offered at our discretion where:

• you are unable to access the product due to a technical error on our side

• you have been charged multiple times for the same product

• the product is proven to be defective or not as described

• a system error has prevented successful delivery of the product

Each request is assessed on a case-by-case basis.

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5. Technical issues and support first approach

If you experience any issue with your purchase, you agree to contact us first so we can attempt to resolve the issue.

Most issues can be resolved quickly, including:

• broken download links

• missing emails

• access errors

• file compatibility issues

We aim to provide a working solution before considering refunds.

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6. Duplicate purchases

If you accidentally purchase the same product more than once, please contact us and we will review and process a refund for the duplicate transaction where applicable.

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7. Chargebacks and payment disputes

If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to:

• suspend or revoke access to purchased products

• deny future purchases

• provide evidence of delivery and access to the payment provider

We encourage customers to contact us directly so we can resolve issues efficiently.

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8. Digital product integrity

All Flosswell products are tested and reviewed before release.

However, it is the customer’s responsibility to ensure:

• compatibility with their systems

• appropriate use within their business or practice

• correct implementation of templates and tools

We are not responsible for outcomes resulting from incorrect use or implementation.

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9. Refund processing time

If a refund is approved, it will be processed back to your original payment method.

Processing times may vary depending on your bank or payment provider.

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10. Contact us

For all refund or support enquiries:

Flosswell
Email: admin@flosswell.com.au