Privacy Policy – Flosswell

Last updated: 29 May 2026

Flosswell (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website, digital products, and any current or future Flosswell applications or platforms (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy.

1. Scope of this Privacy Policy

This Privacy Policy applies to:

• The Flosswell website (www.flosswell.com.au)

• Any Flosswell application, including current or future Google AppSheet or web-based apps

• Digital products, templates, and downloads

• Any related services, integrations, or tools we provide

As Flosswell evolves into a software platform, this policy is designed to cover both website users and registered users of our applications.

2. Information we collect

We collect information necessary to provide, operate, and improve our Services.

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2.1 Information you provide directly

We may collect:

Account information (website or app):

• Name

• Email address

• Business or practice name

• Role or professional title

• Login information (where applicable – securely managed via third-party authentication such as Google)

Billing and transaction information:

• Billing name and address

• Payment information (processed securely via third-party providers)

• Purchase history

App and usage content (where applicable):

• Templates created, accessed, or downloaded

• Preferences and settings

• Data entered into Flosswell tools or forms

Communications:

• Support requests

• Feedback or survey responses

• Messages sent to us

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2.2 Information collected automatically

When you use our Services, we may automatically collect:

• IP address

• Device type and browser information

• Operating system

• Pages or features accessed

• Time spent on pages or features

• Usage and interaction data

If you use a Flosswell application, we may also collect:

• Feature usage analytics

• App activity (e.g. templates used, workflows accessed)

• System performance and diagnostic data

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2.3 Cookies and tracking technologies

We use cookies and similar technologies to:

• Enable core website functionality

• Maintain sessions and improve user experience

• Analyse website and app usage

• Support marketing and performance tracking

You can disable cookies through your browser settings, although some features may not function properly.

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3. How we collect information

We collect information when you:

• Visit our website

• Create an account or use an application

• Purchase or download digital products

• Use Flosswell tools or templates

• Contact support or submit enquiries

• Interact with emails or communications

• Log in via third-party authentication (e.g. Google)

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4. How we use your information

We use your information to:

Service delivery

• Provide access to Flosswell products and applications

• Create and manage user accounts

• Deliver digital products and services

• Enable app functionality and user workflows

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Improvement and development

• Improve platform performance and usability

• Develop new features and templates

• Analyse usage patterns and system performance

• Fix bugs and technical issues

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Communication

• Send transactional emails (receipts, access, updates)

• Respond to support requests

• Send service updates and announcements

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Security and compliance

• Protect against fraud or misuse

• Enforce Terms and Conditions

• Comply with legal obligations

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5. Data storage and third-party platforms

Your information may be stored and processed using third-party service providers that support the delivery of Flosswell Services.

These may include:

• Wix (website hosting and infrastructure)

• Google AppSheet (application platform)

• Google Cloud Platform (hosting and backend services)

• Google Sheets (data storage and database functionality used by the application)

• Google Workspace services (where applicable)

• Payment processors such as Stripe, PayPal, or Wix Payments

• Email and communication providers

• Analytics and performance tools

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Some of these providers may store or process data outside Australia, including in the United States or other jurisdictions where these services operate.

We take reasonable steps to ensure these providers handle your information securely and in accordance with applicable privacy standards.

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6. Google account and authentication

If you access Flosswell through a Google-based application (including AppSheet or Google sign-in):

• You may log in using your Google account

• We may receive basic profile information such as your name and email address

• We do not receive or store your Google password

• Authentication is managed securely by Google

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Your use of Google services is also subject to Google’s own privacy policy.

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7. Data processing in spreadsheets (where applicable)

In some versions of the Flosswell application, user data may be stored in structured spreadsheet databases (such as Google Sheets) connected to the application platform.

These spreadsheets are managed by Flosswell and used solely to operate and improve the Services. Access is restricted to authorised systems and personnel.

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8. Sharing of information

We do not sell your personal information.

We may share information only with:

• Service providers who assist in operating Flosswell

• Payment processors for transaction handling

• Hosting and cloud infrastructure providers

• Analytics and performance tools

• Legal or regulatory authorities where required by law

All third parties are required to handle your information securely and only for authorised purposes.

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9. Data security

We take reasonable steps to protect your personal information, including:

• Encryption in transit (HTTPS)

• Secure authentication systems

• Access controls and restricted permissions

• Monitoring for unauthorised access

However, no system is completely secure, and we cannot guarantee absolute security.

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10. Data retention

We retain personal information only as long as necessary to:

• Provide Services

• Meet legal and accounting obligations

• Resolve disputes

• Enforce agreements

You may request deletion of your data, subject to legal or operational requirements.

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11. Your rights (Australia)

Under Australian privacy law, you may:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of your data (where applicable)

• Withdraw consent to marketing communications

To exercise these rights, contact us using the details below.

12. Marketing communications

If you opt in to marketing communications, you may unsubscribe at any time via:

• The unsubscribe link in emails

• Contacting us directly

We do not sell or rent your personal information.

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13. Children and patient-related data

Flosswell is intended for use by professionals and businesses, not children.

We do not knowingly collect personal information from children.

Flosswell provides tools and templates for professional use only. Users are responsible for ensuring compliance with applicable healthcare, privacy, and consent laws when entering or managing any patient-related information.

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14. International data transfers

Your information may be stored or processed outside Australia through our third-party service providers.

Where this occurs, we take reasonable steps to ensure your information is handled in accordance with applicable privacy standards.

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15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time as Flosswell evolves into a software platform.

The latest version will always be available on our website, with an updated “Last updated” date.

16. Contact us

If you have any questions about this Privacy Policy or how your data is handled, contact:

Flosswell
Email: admin@flosswell.com.au