Terms & Conditions

Terms & Conditions – Flosswell

Last updated: 29 May 2026

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These Terms & Conditions (“Terms”) govern your use of the Flosswell website (www.flosswell.com.au), digital products, templates, and any current or future Flosswell applications or services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

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1. About Flosswell

Flosswell provides digital tools, templates, and resources designed for dental professionals and related business operations.

Our Services may include:

• Digital downloads and templates

• Practice management tools and resources

• Online platforms and applications (including future Google AppSheet or SaaS-based tools)

• Educational or operational materials

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2. Eligibility

By using Flosswell, you confirm that:

• You are at least 18 years old, or using the Services under the supervision of a qualified business or professional

• You are using the Services for lawful business or professional purposes

• You have authority to enter into these Terms

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3. Account access (current or future apps)

Some Services may require an account.

If you create an account:

• You are responsible for maintaining the confidentiality of your login details

• You are responsible for all activity under your account

• We reserve the right to suspend or terminate accounts at our discretion if misuse is suspected

Authentication may be provided via third-party services such as Google. We are not responsible for the security practices of third-party authentication providers.

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4. Digital products and licensing

All Flosswell digital products, templates, and resources are licensed—not sold.

When you purchase or download a product, you are granted a non-exclusive, non-transferable, single-business licence to use the product.

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You may:

• Use templates within your own business or dental practice

• Modify templates for internal operational use

You may NOT:

• Resell, redistribute, or share Flosswell products

• Upload products to public repositories or marketplaces

• Claim Flosswell templates as your own

• Use products to create competing template libraries or SaaS products

All intellectual property remains the property of Flosswell.

 

 

5. Payment terms

All prices are listed in AUD unless otherwise stated.

Payments are processed through third-party providers such as:

• Wix Payments

• Stripe

• PayPal

• Other approved payment processors

We do not store full payment card details.

You agree to provide accurate billing information and authorise us to charge the applicable fees for purchases made.

 

 

6. Refunds and digital goods policy

Due to the nature of digital products, all sales are generally final and non-refundable once a product has been downloaded or accessed.

Refunds may be granted at our sole discretion in cases such as:

• Duplicate purchase

• Technical errors preventing access

• Verified major product defects

If you experience an issue, please contact us at the email below.

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7. Acceptable use

You agree not to:

• Use the Services for unlawful purposes

• Attempt to gain unauthorised access to systems or data

• Interfere with platform functionality or security

• Reverse engineer, copy, or replicate Flosswell systems or products

• Use Flosswell materials in a way that competes directly with the business

We reserve the right to restrict or terminate access for any misuse.

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8. Professional disclaimer and limitation of reliance

Flosswell provides general administrative, operational, and business tools only. All templates, forms, documents, and materials are provided for general informational and operational use within a business context.

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Flosswell does not provide legal, medical, dental, or regulatory advice. Nothing in the Services should be interpreted or relied upon as:

• legal advice

• medical or clinical advice

• regulatory compliance advice

• advice tailored to any specific dental practice or patient circumstance

 

You acknowledge and agree that:

• You are solely responsible for the selection, use, modification, and implementation of any Flosswell templates, forms, or systems

• You are solely responsible for ensuring compliance with all applicable laws, regulations, and professional standards, including but not limited to Australian healthcare, privacy, consent, and record-keeping obligations

• Any reliance on Flosswell materials is entirely at your own risk

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Flosswell expressly disclaims any liability for:

• how templates or documents are used, completed, or interpreted

• any errors, omissions, or inaccuracies in completed documents

• any legal, regulatory, professional, or clinical consequences arising from their use

• any loss, claim, or damage resulting from the use or misuse of the Services

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Where Flosswell provides templates such as patient forms, consent documents, or practice policies, these are provided as general starting points only and must be reviewed, adapted, and approved by qualified professionals before use in a clinical or patient-facing environment.

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9. App and software services (future or current)

Flosswell may provide software-based services including web applications, dashboards, or Google AppSheet-based tools.

These services:

• May evolve or change over time

• May include updates, feature modifications, or discontinuation of features

• Are provided on an “as available” basis

We are not liable for temporary outages, service interruptions, or platform limitations caused by third-party providers (including Google or Wix).

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10. Third-party services

Our Services may rely on third-party providers, including:

• Wix (website infrastructure)

• Google (AppSheet, Sheets, Cloud services, authentication)

• Payment processors

• Email and analytics providers

 

We are not responsible for the availability, performance, or privacy practices of third-party services.

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11. Intellectual property

All content, including but not limited to:

• Templates

• Designs

• Branding

• Software logic

• Documentation

• Training materials

is owned by or licensed to Flosswell.

You are granted limited usage rights as described in Section 4.

Unauthorised reproduction or distribution is strictly prohibited.

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12. Indemnity and limitation of liability

12.1 Indemnity

You agree to indemnify, defend, and hold harmless Flosswell, its directors, employees, contractors, and affiliates from and against any claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising out of or related to:

• your use or misuse of the Services;

• your reliance on any templates, documents, or materials provided by Flosswell;

• your modification or implementation of any Flosswell content in your business or practice;

• your failure to comply with applicable laws, regulations, or professional obligations;

• any data, content, or information you input into the Services;

• any breach of these Terms by you.

This indemnity applies to claims made by third parties, including patients, clients, employees, regulators, or other external parties.

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12.2 Limitation of liability

To the maximum extent permitted by law, Flosswell excludes all liability for any loss or damage arising in connection with the Services, whether direct, indirect, incidental, special, consequential, or exemplary, including but not limited to:

• loss of profits, revenue, or business opportunity;

• loss of data or business interruption;

• reputational damage;

• regulatory action or penalties;

• errors or omissions in templates, forms, or documentation;

• outcomes arising from the use or completion of Flosswell materials in a clinical or professional setting.

Where liability cannot be fully excluded under law, Flosswell’s total aggregate liability for any claim arising out of or in connection with the Services is limited to the greater of:

• the total amount paid by you to Flosswell for the Services in the 12 months preceding the event giving rise to the claim; or

• AUD $100.

 

12.3 No liability for third-party services

You acknowledge that the Services rely on third-party providers, including but not limited to Wix, Google (including AppSheet and Google Cloud services), payment processors, and analytics providers.

To the maximum extent permitted by law, Flosswell is not responsible or liable for:

• outages, interruptions, or failures of third-party services;

• data loss or corruption caused by third-party systems;

• security breaches or issues occurring within third-party infrastructure;

• changes to third-party functionality that impact the Services.

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12.4 Essential basis of agreement

You acknowledge that:

• Flosswell has set its pricing and offers its Services in reliance on the limitations and exclusions of liability set out in these Terms;

• these limitations are an essential basis of the agreement between you and Flosswell; and

• without these limitations, Flosswell would not be able to provide the Services on the same terms or pricing.

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13. Service availability and changes

We may:

• Modify or update Services at any time

• Add or remove features

• Suspend Services temporarily for maintenance or updates

• Discontinue Services if required

We are not liable for any loss arising from such changes.

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14. Termination

We may suspend or terminate your access to Services if:

• You breach these Terms

• We suspect fraudulent or abusive behaviour

• We are required to do so by law

Upon termination, your licence to use Flosswell products will cease immediately.

 

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15. Privacy

Your use of Flosswell is also governed by our Privacy Policy, which explains how we collect and manage your personal information.

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16. Governing law

These Terms are governed by the laws of Queensland, Australia.

Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

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17. Changes to these Terms

We may update these Terms from time to time as Flosswell evolves.

The latest version will always be available on our website, with an updated “Last updated” date.

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18. Contact us

If you have any questions about these Terms, please contact:

Flosswell
Email: admin@flosswell.com.au