Digital Delivery Policy

Digital Delivery Policy – Flosswell

Last updated: 29 May 2026

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This Digital Delivery Policy explains how digital products purchased from Flosswell are delivered.

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1. Digital products only

Flosswell sells digital products only, including but not limited to:

• Templates

• Checklists

• Practice management resources

• Digital toolkits

• Online resources and downloads

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No physical products are shipped.

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2. Delivery method

Upon successful payment, your digital products will be delivered via one or more of the following methods:

• Instant download link on the website

• Email delivery to the email address provided at checkout

• Access through a secure member area or dashboard (where applicable)

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3. Delivery timing

Most digital products are delivered immediately after purchase.

In some cases, delivery may take a few minutes depending on payment processing or email provider delays.

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If you do not receive your download within a reasonable timeframe, please contact us at the email below.

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4. Access issues

If you experience any issues accessing your purchase, including:

• missing download links

• email not received

• broken access links

please contact us and we will assist you promptly.

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5. Responsibility for email accuracy

Customers are responsible for providing a valid and correct email address at checkout.

Flosswell is not responsible for non-delivery caused by:

• incorrect email addresses

• spam or junk folder filtering

• customer email provider restrictions

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6. No physical shipping

As all products are digital, no shipping fees, delivery charges, or courier services apply.

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7. Contact

If you require assistance with delivery of your digital products, contact:

Flosswell
Email: admin@flosswell.com.au

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